CAR INSURANCE SOLUTION

Car insurance company wrote to police officer four days before Christmas telling him he'd DIED

Police officer Richard Clarke, 44, was shocked to receive a letter from his car insurer telling him he had died. Mr Clarke, from Londonderry, was initially worried the letter was a premonition

Police officer Richard Clarke, 44, was shocked to receive a letter from his car insurer telling him he had died. Mr Clarke, from Londonderry, was initially worried the letter was a premonition

A police officer stunned to receive a letter from his car insurer just four days before Christmas telling him he had died.

Richard Clarke, 44, was horrified when he opened the letter from Halifax Car Insurance offering their condolences and telling him they would be cancelling his policy.

The police officer, from Londonderry, Northern Ireland, was initially worried the letter was a 'premonition' - but then set about contacting them to check his Jeep Renegade was still insured.

Richard said: 'It certainly was a shock - then I started thinking about whether my car insurance was still valid.

'I opened it and thought it might be some kind of premonition.

'I thought "oh my goodness, it's Christmas. Then I thought, I hope they haven't cancelled my car insurance policy and I'm not driving around without insurance."'

The letter read: 'We are sorry to hear that Mr R Clarke has sadly passed away.
'Please accept our condolences on behalf of Halifax Car Insurance at this difficult time.'

The police officer, from Londonderry, Northern Ireland, was initially worried the letter was a 'premonition' - but then set about contacting them to check his Jeep Renegade was still insured   The police officer, from Londonderry, Northern Ireland, was initially worried the letter was a 'premonition' - but then set about contacting them to check his Jeep Renegade was still insured

The police officer, from Londonderry, Northern Ireland, was initially worried the letter was a 'premonition' - but then set about contacting them to check his Jeep Renegade was still insured



Father-of-two Richard had gone into his local branch to change bank accounts when the error happened.

He said: 'Halifax have been very good and apologised profusely. They said the instruction came from the bank, not the customer. I did it over the counter, not online. It was human error but it was not a nice thing for me to read.'

A spokesman for Halifax said: 'We are very sorry that Mr Clarke has received this letter in error. It was sent as the result of an instruction received from his bank when transferring payment details between his old and new bank accounts.

'We can confirm that there was no interruption to Mr Clarke's motor insurance cover. We have apologised for the inconvenience caused and will be sending him a goodwill gesture.' 


Source : 
dailymail.co.uk