The work of insurance partner workshops sometimes do not satisfy consumers . It is because the spare parts are not original or work is not maximal. Here are tips on how to select the right insurance partner workshop.
In accordance with the new regulation of the Financial
Services Authority (OJK), the circular letter of OJK No: SE-06 / D.05 / 2013,
the use of authorized workshops is only an additional facility provided by the
insurance company.
Surely it is with the terms and conditions applicable in each
insurance company.
The quality of official workshop work is
reliable. Similarly, the spare parts on offer are also guaranteed
authenticity.
But to get an authorized workshop facility the policyholder
must pay an additional premium. The amount can be different in each
insurance company.
Then what if the policyholder does not want to pay an
additional premium for the official workshop facility, meaning that the
policyholder only get a public service offer that became a partner of the
insurance company.
The latest rule of The Financial Services Authority which
use of authorized workshop as an additional facility provided by the insurer
with the specified (term & condition) considerations.
That is, certain policies that can use authorized workshops,
where in the insurance policy there will be additional clauses regarding the
use of authorized workshops.
In some cases, however, the work of the insurance partner's
general workshop is less satisfactory to the car owner. Can be because the
use of spare parts is not original, to the quality of bad results.
For example, the quality of the paint is not uniform with
other body panels, or the installation of components that are less tidy.
For the process of reparation poor quality of work, consumers
can file a complaint to the insurer or to the workshop. Some insurance
companies claim that every workshop partner both official and public workshops
will be responsible for every job. And will serve complaints if consumers
are not satisfied with the work of the workshop.
Let us give you example of Allianz Insurance has 44
authorized workshop shops, 178 common workshop partners, and 6 partner
workshops.
Each workshop partner of Allianz shall be responsible for the
work done and completion of the complaint submitted by the insured to
completion, as long as the proposed complaint is relevant to the work of the
partner's workshop. In addition, spare parts in all of Allianz's partner
workshops are required to be original.
To file a complaint, Allianz Insurance has a management
complaint team to serve customers who are not satisfied with the work of the
workshop. Obviously with evidence such as a vehicle photograph of the work
of the workshop.
Furthermore, the
management complaint team will confirm with the partner workshop regarding the
complaint report.
If indeed the
result is a mistake or negligence from the workshop, then the workshop is
required to do re-work on the vehicle until the proposed complaint is
resolved.